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Shipping Policy

Processing & Shipping Times

Order Processing: All orders are processed within 1-2 business days (Monday-Friday, excluding holidays). Orders placed after business hours or on weekends/holidays are processed the next business day. Once your order is processed and shipped, you’ll receive a confirmation email.
Estimated Shipping Times:
  • Europe: 3-7 business days
  • United States & Canada: 5-10 business days
  • Rest of the World: 7-21 business days depending on location.
Shipping times are estimated and may vary during peak seasons or due to customs procedures, remote locations, or unforeseen circumstances.

Shipping Methods & Costs

We ship worldwide and partner with trusted carriers (e.g., DHL, UPS, USPS, local post) to deliver your order securely. Shipping costs are calculated at checkout and depend on your location and order value.
Free Shipping: Orders over [€50 / $60 / Equivalent Local Currency] qualify for free shipping—this will be applied automatically at checkout where available.
Express Shipping: If you need your order faster, express shipping options may be available at checkout for select regions.

Order Tracking

You’ll receive a tracking number via email once your order ships. Please note that tracking may take 24–48 hours to update. If you don’t receive tracking details within 3 business days or encounter tracking issues, please contact us.

Shipping Addresses

Ensure your shipping address is complete and accurate. We cannot be responsible for orders shipped to incorrect addresses provided by customers. Address changes are possible within 24 hours of placing your order—please contact us quickly for changes.

Customs, Duties & Import Taxes

International Orders: Customs duties, taxes, or import fees may apply depending on your country’s laws and are the responsibility of the customer. Please check with your local customs office for more information.
Some products may be unavailable to ship to certain destinations due to regional restrictions. We’ll notify you during checkout if this applies.

Delivery Issues

If your order arrives damaged or goes missing, contact us within 7 days of the expected delivery date. If a package is returned to us due to an incorrect address or failed delivery, reshipping costs are the customer’s responsibility.
We’re committed to ensuring your order arrives safely and on time!

Holiday & Peak Season Delays

During holidays or high-volume periods, processing and delivery may take longer than usual. We’ll keep you updated about any delays.

Contact Us

Have questions or concerns? We’re here to help!
  • Email: 
  • You can expect a response within 24 hours.

Frequently Asked Questions

How long does shipping take?

Thanks for your question! We ship to both EU and US markets with delivery times of 3-7 business days. Orders are processed within 24-48 hours, and you'll receive a tracking number via email once your order ships. For any urgent delivery needs, feel free to reach out and we'll do our best to accommodate!

Do you provide tracking information?

Absolutely! Once your order ships, you'll receive an email with your tracking number and a direct link to track your package. You can also check your order status anytime by [insert method - email us/check account]. If you're having trouble locating your tracking info, just send us your order number and we'll help you out!

What are your shipping costs?

Shipping costs vary by location and order size. We offer free shipping on orders over [€50 / $60 / Equivalent Local Currency] to both EU and US. For orders under this amount, you'll see the exact shipping cost at checkout before completing your purchase.

How do I return an item?

Returning an item is easy! First, contact us with your order number and let us know which item you'd like to return. We'll provide you with a return authorization and instructions. Once we receive and inspect the returned item, we'll process your refund within 5-7 business days.

What is your return policy?

We want you to be completely satisfied with your purchase! We offer a 15-day return window from the date of delivery. Items must be unused and in original packaging. To start a return, simply email us with your order number and reason for return, and we'll guide you through the process step by step.

How long do refunds take?

Once we receive your returned item, refunds are typically processed within 5-7 business days. The refund will appear on your original payment method within 3-5 business days after processing. We'll send you an email confirmation once the refund has been issued!

Are your products authentic/high quality?

Quality is our top priority! We carefully select all our products from suppliers with 4.8+ ratings and 1000+ successful orders. Each item meets our strict quality standards before being offered to customers. If you're not satisfied with the quality of any item, our return policy has you covered!

Can I see more product details/specifications?

Of course! You can find detailed specifications, dimensions, and additional photos on each product page. If you need specific information that's not listed, just let us know the product name and what details you're looking for - we're happy to get that information for you!

Can I modify or cancel my order?

We process orders quickly to get them to you fast! If you need to modify or cancel your order, please contact us immediately with your order number. If we haven't shipped yet (within 24-48 hours), we can usually make changes. Once shipped, we'll need to handle any changes through our return process.

I haven't received my order confirmation.

You should receive an order confirmation email within a few minutes of placing your order. If you don't see it, please check your spam/junk folder first. If it's not there, send us your name and approximate order time, and we'll locate your order and resend the confirmation!

How can I contact customer support?

We're here to help! You can reach us by [insert your preferred contact method - email/contact form]. We typically respond within 24 hours during business days. For urgent matters, please mention 'URGENT' in your subject line and we'll prioritize your request.

Do you have a physical store?

We're an online-only business, which allows us to offer competitive prices and focus on providing excellent customer service. All orders are shipped directly from our trusted suppliers' ensuring fast delivery times to your location.